Shipping Policy
HOW MUCH DOES SHIPPING COST?
Shipping cost may vary by items
We are glad to bring our customersgreat value and service. That’s why we provide free shipping on orders over $50 USD from our warehouses
INTERNATIONAL SHIPPING
We do not have control over customs and are therefore not able
to be responsible for delays that may occur. Tracking information
will be made available to you as soon as it is made available to
us.
APPROXIMATE SHIPPING TIMES (does not include weekends/public
holidays):
- a) USA ~ 7 to 16 business days (tracking system available)
- b) Globally (Not USA) ~ 7 to 21 business days (tracking system
available varies)
Delayed delivery - in very rare instances, packages may take
longer than the stated expected time frame. Unfortunately, we
are unable to control shipping times and any unexpected delays
that may occur en-route and we seek your understanding and
patience should this occur. In such cases, we will ship out a
new package if there are no tracking updates for more than
30-60 business days. This may especially be true during the
busier holiday seasons at the year's end (November to December
months), during promotions, or other instances.
PROCESSING TIME VS SHIPPING TIME
Please note that processing time (4-6 business days) is different
from shipping time and should be added to the total delivery time.
Orders generally take 4-6 business days to be fully processed
(checked, packed, forwarded to logistics, and sent forth to the
post office). After your order has been processed, our shipping
company for dispatch will then pick up your package. An email
with your online tracking information will be available on our
website.
Processing Time - in very rare instances, may take longer than
the stated expected timeframe. During busy times like holidays,
promotions, or other instances processing time might take longer. We do our best to deliver as fast as possible and seek your understanding and patience during such events.
Estimated Delivery Time
As soon the order is available, we will be sending tracking information to the email used during the purchase. It may take approximately 4-5 days delivery.
(Shipping carriers are experiencing delays due to the COVID-19 pandemic)
If your order hasn’t arrived in the estimated delivery times, please contact our support team at Moorelifeessentials@gmail.com
If your order hasn't arrived within 60 days of the date of original purchase, contact our support team for a full refund on your purchase.
(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).
For additional help please contact us at: 1-(646)-580-6055 Mon-Fri 9am-5pm ET and/or Email Us at Moorelifeessentials@gmail.com